Last updated: 15/06/2026
This Privacy Notice describes how ASSIGLOBAL S.r.l. Unipersonale, owner of the BookingCare brand and service, processes personal data collected through the BookingCare website for the request, purchase and management of the insurance cover connected to the stay.
1. Data Controller
The Data Controller is:
ASSIGLOBAL S.r.l. Unipersonale
Via IV Novembre, 45 – 38027 Malè (TN), Italy
Tel. +39 0463 720250
VAT No. 02058800224
Email: info@assiglobal.org
Certified email: assiglobalpec@pec.it
Internal privacy contact: Gianni Rosina
Email: info@assiglobal.org
Certified email: assiglobalpec@pec.it
ASSIGLOBAL uses external parties who, when processing personal data on behalf of ASSIGLOBAL, are appointed as Data Processors pursuant to Article 28 of the GDPR.
2. What data we collect
To allow the request and purchase of the insurance cover, ASSIGLOBAL may collect:
- first name, surname, date of birth and email address of the policyholder;
- first name, surname and date of birth of the other participants in the stay;
- dates of the stay;
- amount of the stay;
- date of purchase of the policy;
- name and location of the accommodation facility, if indicated by the customer;
- information necessary to create the insurance contract and the policy certificate.
If the customer enters data relating to other participants, the customer declares that they are authorised to communicate such data to ASSIGLOBAL for the creation of the insurance cover.
If the data concern minors, the customer declares that they exercise parental responsibility or are authorised by the person who exercises it.
3. Why we process the data
The data are processed to:
- create the insurance contract and the policy certificate;
- correctly identify the policyholder and the insured persons;
- communicate to AXA/Inter Partner Assistance S.A. the data necessary for the insured persons to be covered;
- send the customer communications relating to the cover purchased;
- keep contractual documentation for administrative, regulatory and insurance purposes;
- manage any information requests or withdrawal requests;
- share, where necessary, the booking data and the certificate with the partner accommodation facility indicated by the customer.
During the purchase phase of the cover, ASSIGLOBAL does not collect health data and does not manage data relating to claims.
4. Legal basis
The processing is based on:
- performance of pre-contractual and contractual measures;
- compliance with legal, administrative and insurance obligations;
- ASSIGLOBAL's legitimate interest in the proper management and security of the service;
- the data subject's consent for any optional and additional processing.
5. Communication of data to AXA
To activate the insurance cover, ASSIGLOBAL communicates to AXA/Inter Partner Assistance S.A. the necessary data of the insured persons, including first name, surname, date of birth, date of purchase of the policy and start and end dates of the stay.
The customer's email address remains available to ASSIGLOBAL and is not communicated to AXA for the creation of the insurance contract, except in the case of different technical, contractual or legal requirements.
AXA/Inter Partner Assistance S.A. processes the data received as an independent Data Controller, according to its own Privacy Notice contained in the insurance terms and conditions delivered to the customer.
6. Sharing with the partner accommodation facility
If the customer indicates the name and location of the accommodation facility, ASSIGLOBAL may share the booking data and the insurance certificate with the relevant partner facility solely to verify that the cover connected to the stay has been activated.
Data relating to claims, reimbursement requests, health documentation or personal reasons for cancellation, interruption of the stay or delayed arrival are not communicated to the facility.
7. Claims and reimbursement requests
ASSIGLOBAL does not directly manage claims or reimbursement requests.
In the event of a claim, the customer is directed to the official channels of AXA/Inter Partner Assistance S.A. and proceeds directly with the Insurer.
Any medical certificates, diagnoses, prognoses, medical records, death certificates or other documents required for the claim are sent directly to AXA and processed in accordance with the Insurer's privacy notice.
ASSIGLOBAL does not request, collect or store health documentation relating to claims in the ordinary management of the BookingCare service.
8. Information support and interaction with AXA at the customer's request
The customer may contact ASSIGLOBAL/BookingCare by telephone or email to receive general information on the process to follow in the event of a claim.
If the customer asks ASSIGLOBAL/BookingCare to intervene, communicate with or request updates from AXA/Inter Partner Assistance S.A. regarding the management of a claim, this activity will be carried out only with the customer's prior written authorisation, including by email.
If the claim file contains health data or other data belonging to special categories, ASSIGLOBAL will request specific explicit consent before proceeding.
ASSIGLOBAL will not use such data for marketing, profiling or commercial communications and will not communicate them to the partner accommodation facility, unless specifically requested by the customer or required by law.
The management, assessment and settlement of the claim remain the exclusive responsibility of AXA/Inter Partner Assistance S.A.
9. Retention, servers and security
The data collected to create the insurance contract and the policy certificate are retained by ASSIGLOBAL for 5 years from the subscription of the cover, unless legal obligations require longer retention periods.
For the technical management of the BookingCare application, the website, the server infrastructure, maintenance, security and backups, ASSIGLOBAL uses Alp Informatica di Sonna Giovanni, appointed as Data Processor pursuant to Article 28 of the GDPR.
The BookingCare application is provided through Amazon Web Services infrastructure, with servers located in AWS data centres in Frankfurt, Germany, and therefore within the European Union. Backups are also stored within the European Union.
For the technical provision of the service, subcontractors may be used, including Amazon Web Services EMEA SARL and Mailgun Technologies Inc., within the limits of the technical activities necessary for the operation of the service.
ASSIGLOBAL adopts, including through the Data Processor and the technical subcontractors involved, appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or unauthorised use.
These measures may include access control, differentiated permissions, secure authentication, periodic updates, application protections, logging, backups and recovery procedures.
10. Marketing and disclosure to third parties
ASSIGLOBAL does not use personal data collected through BookingCare for marketing purposes, promotional communications or disclosure to third parties for their own purposes, unless the data subject gives specific consent.
Any direct marketing activities by ASSIGLOBAL will be carried out only with the data subject's freely given, specific and optional prior consent.
Any communication of data to third parties for their own marketing or commercial promotion purposes will be carried out only with the data subject's specific prior consent and after providing information on the categories of recipient subjects, the purposes of the communication, the categories of data communicated and the methods for withdrawing consent.
In the absence of consent, the data will not be used for marketing purposes and will not be communicated to third parties for their own commercial or promotional purposes.
11. Recipients of the data
The data may be processed by authorised ASSIGLOBAL personnel and by external parties necessary for the management of the service, including data processors and technical, IT, administrative, tax, legal, insurance or payment providers.
The data may also be communicated to AXA/Inter Partner Assistance S.A., to the partner accommodation facilities indicated by the customer within the limits described in this Privacy Notice, and to authorities or public bodies where required by law.
12. Transfer of data outside the European Union
The data collected through BookingCare are stored on servers located within the European Union.
If certain providers or subcontractors involve processing or transfers of data to countries outside the European Union, such processing will take place in compliance with the safeguards provided by Regulation (EU) 2016/679.
For any transfers carried out by AXA/Inter Partner Assistance S.A., please refer to the Insurer's privacy notice.
13. Rights of the data subject
The data subject may request access, rectification, erasure, restriction, objection, data portability where applicable and withdrawal of the consent given.
Requests may be sent to:
ASSIGLOBAL S.r.l. Unipersonale
For the attention of the internal privacy contact Gianni Rosina
Email: info@assiglobal.org
Certified email: assiglobalpec@pec.it
The data subject may also lodge a complaint with the Italian Data Protection Authority.
14. Cookies
The website may use technical cookies and, subject to consent, any statistical, analytical or marketing cookies.
For further information, please refer to the Cookie Policy of the BookingCare website.
15. Updates
This Privacy Notice may be updated in the event of regulatory, technical or operational changes to the service.