The questions we are asked most often — with clear answers, no small print.
How does BookingCare holiday cancellation insurance work?
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You purchase BookingCare within 48 hours of booking confirmation. In the event of a documented unforeseen event (illness, injury, work reasons, natural disasters and other events covered by the policy), you submit a refund request with the required documents. The refund covers the cost of the unused stay, within the limits and under the conditions set out in the policy.
Is the insurance also valid for B&Bs, campsites, holiday villages and holiday apartments?
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Yes, absolutely. BookingCare is valid for any type of accommodation: hotels, B&Bs, campsites, holiday villages, residences, holiday apartments, farm stays and any other type of accommodation in Italy. There are no exclusions based on the type of property.
By when must I purchase the cover?
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BookingCare cover must be purchased within 48 hours of booking confirmation. This is a mandatory contractual requirement. If you booked more than 48 hours ago, cover can no longer be activated for that booking.
How much does holiday cancellation insurance cost?
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BookingCare Storno costs 4.8% of the cost of the stay. On a €1,000 stay, the cover costs €48.
BookingCare Travel (includes transport cover) costs 5.65% calculated on the stay + transport cost.
BookingCare Outdoor (sports add-on) costs €3 per day per person.
Can I add flight or train cover after purchase?
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Yes. If you don't yet know the transport cost when you buy BookingCare Storno, you can upgrade to BookingCare Travel later by email. You only pay the difference between the two products — you don't have to buy the policy again from scratch.
What are the valid reasons for requesting a refund?
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The main reasons covered include: documented illness or injury (also of a family member living with you), death, leave cancelled by the employer, natural disasters, theft of the vehicle in the days before departure. For the full list, see the
pre-contractual information for the chosen product, available before purchase.
Is BookingCare valid for holidays throughout Italy?
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Yes. BookingCare is valid for bookings at any Italian destination — Sardinia, Sicily, Apulia, Tuscany, the Dolomites, art cities, lakes, the Apennines and any other region. There are no geographical limitations within Italy.
Why did the property tell me about BookingCare?
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Because it's an extra option for you. The property tells you about the service together with the booking confirmation; you are free to decide whether to activate it. The cost is 4.8% of the cost of the stay, nothing more.