How to file a complaint
Any complaints, i.e. statements of dissatisfaction with Assiglobal Srl concerning an insurance contract or service, must be submitted in writing to the following address:
Assiglobal Srl — Via IV Novembre, 45 – 38027 Malè (TN) — E-mail: reclami@assiglobal.org
The Quality Management System Manager will reply within a maximum of forty-five days.
To correctly identify your position and handle the case promptly, so as to provide a clear and complete answer, please state:
- First name, surname and address of the complainant, including a telephone number
- The person or persons whose conduct is the subject of the complaint
- The policy number
- A concise but complete description of the facts and the reasons for the complaint, if possible with any documents that help to describe the events
If you are not satisfied with the outcome
If you are not satisfied with the outcome of the complaint, or if you receive no reply within the maximum period of forty-five days, you may contact the Supervisory Authority:
IVASS — Servizio Vigilanza Intermediari, Via del Quirinale n. 21 – 00187 Rome, following the instructions available at www.ivass.it and enclosing a copy of the complaint already submitted and of the reply received.
As an alternative to a complaint to the Supervisory Authority, the entitled party may apply to the Insurance Arbitrator (Arbitro Assicurativo), again if not satisfied with the outcome of the complaint or if no reply is received within the legal deadline. The portal at www.arbitroassicurativo.org sets out the admissibility requirements, how to file an appeal and all other useful information.