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Complaints and Insurance Arbitrator
Any complaints, i.e. statements of dissatisfaction with Assiglobal S.r.l. concerning an insurance contract or service, must be submitted in writing to:
Assiglobal S.r.l. · Via IV Novembre, 45 – 38027 Malè (TN) · E-mail: reclami@assiglobal.org
The Quality Management System Manager will reply within a maximum of forty-five days. To process the complaint, please state: first name, surname and address of the complainant, including a telephone number; the person or persons whose conduct is the subject of the complaint; the policy number; a concise but complete description of the facts and the reasons for the complaint, with any useful documents.
If you are not satisfied with the outcome of the complaint or receive no reply within forty-five days, you may contact IVASS – Servizio Vigilanza Intermediari, Via del Quirinale n. 21 – 00187 Rome · www.ivass.it, enclosing a copy of the complaint and of the reply received.
Alternatively, the entitled party may apply to the Insurance Arbitrator (Arbitro Assicurativo) · www.arbitroassicurativo.org, where the admissibility requirements and the procedure for filing an appeal are available.